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| FREQUENTLY ASKED QUESTIONS Q. Can You submit electronic claims to all insurance companies? A. Most commercial insurance companies, as well as Medicare and BC/BS, accept electronic claims. However, there are still some companies that are not set up to receive electronic claims. In these cases the claim will be "dropped to paper" to the clearinghouse and sent to the insurance company. We can also send claims directly from our office on HCFA 1500 forms. Q. Do you send statements to patients? A. Yes. We can send patient statements after primary and secondary insurance payments have been made. We will also follow up with patients on outstanding balances with friendly reminder notes. Q. How are claims and patient information sent to your office? A. In most cases new patient information and claims can be faxed to our office on a daily basis. Some clients prefer to send claims via regular mail, or overnight, on a regular schedule. We do offer free local pick up. Or if you use our remote software your office can enter all the patient demographics and insurance information in and we do all the rest. Q. Can you handle clients anywhere in the country? A. Yes. Since most transactions occur over the fax, computer, and mail, the client can be anywhere in the country. An AmLee Billing Services representative will schedule periodic meetings to discuss anything we feel is important to your practice. Q. Will insurance and patient payments be sent directly to you? A. No. Your reimbursements are sent directly to your office. Your money will not be handled by us. We Will post payments and follow up on all claims once your office sends us copies of the EOB's. Q. Who does the follow up on the claims? A. A large part of our job is to stay on top of changes made by insurance carriers. With all the changes to filing procedures by Medicare and other commercial carriers, filing a claim has become a gamble to see whether or not it will be paid. By hiring AmLee Billing Services, you no longer have the worries associated with those changes. We follow up on every claim until it is paid and make the necessary changes for future filing. Q. Is hiring a billing agency cost effective? A. AmLee Billing Services can preform your billing for a fraction of the cost of in-house staff which will allow them to increase your practice and revenues. AmLee Billing Services is an extension of your office who will work closely with you and your staff. The cost savings using AmLee Billing Services include:
Q. What are your fees? A. AmLee Billing Services has different fees structures because we know no two offices are alike. We either bill on a percentage fee schedule or a flat rate fee schedule. The amounts depend on the type of provider, how many patient's are seen in a month, and numerous other factors. We will periodically review the fee's and adjust them up or down as need be. Q. What are or do you have setup fees? A. Yes, the setup fees includes setting your office up with the necessary forms and enrollment to get your claims paid. If your information sheets do not have all the information needed to process the claim, this will slow the billing process down. We make sure you have the proper forms. If your practice does not have a super bill or charge sheet we design one for your practice. If your practice already has a super bill or charge sheet we do a "super bill analysis". This fee also includes registering your practice with our clearing house to do electronic billing. |